Delivery and return of products

PACKAGING AND DELIVERY

• All products will be packed on euro-pallets or boxes, depending on the size of the order.
• In the case of larger orders, in addition to sealing the boxes on the pallets, they, in turn, will be sealed with two safety measures to minimize the chances of damage to the goods.
• Box dimensions: 40x60x40 cm
• The whole process of packing the goods is videotaped.
• Before delivery to the courier, Pheo.eu will take pictures of the package, on the scale, to certify its weight. Thus, the client has the obligation to check upon receipt if the weight of the package corresponds to that in the picture.
• At the reception, the client has the obligation to:
• take a picture with the weight of the package (which we will require )
• If there are weight differences and any other reasons to consider the shipment has a problem, the client has to:
• open the present package with the courier and take a picture with the contents;
• perform the present inventory with it.
• For more details on the packaging method or for special requirements you can contact us by email or at the contact phone numbers.
• Any complaint regarding the visible character of the received products will be made on the spot, in front of the courier.
• The goods are provided by Pheo.eu, and the client has the obligation to follow the above steps in order to be compensated.
• VERY IMPORTANT: If failing to follow these steps (as a number of activities or timing) we will not be able to create a complaint with our Insuring partner, and we will not be able to refund any losses!

RETURNS

• All products sold by Pheo.eu are purchased only through official channels, for this reason the return of products based on non-compliance is not accepted.
• The return of the products will be made only for justified reasons such as the obvious and serious damage of the package and the products.
• If the return of the products is not substantiated, Pheo.eu will be able to reject the customer's request.
• If the return of the products is justified, Pheo.eu undertakes to return to the customer the entire value of the goods or to replace them as soon as possible, whichever option is the customer's option.
• When sending the packages, Pheo.eu will send the customer a picture of the packaged products, as specified above.